Communication Health Checks and Audits
For many, the pandemic blew our communications and channels to pieces.
Companies are doing their best to adapt to new ways of working but in the absence of data are finding it difficult to understand what’s working and what’s not. We can help.
We can conduct an independent internal communications health check and get you on the right track. We’ll give you data and insight to form a credible internal communication strategy and get you the investment you need.
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Need some advice?
Let’s book a convenient time to speak.
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Frequently Asked Questions
What is a communications health check?
Using a combination of online surveys, focus groups, user testing and prioritisation workshops a communications audit will:
- Uncover the topics of most interest to employees
- Uncover attitudes and preferences towards an existing mix of channels and content to help redefine the role, purpose and measurement of each going forward
- Test the reaction and appetite for new and/or different ways of communicating
- Identify what more can be done to ensure Senior Leaders and People Managers are better informed and supported when briefing teams
- Determine whether or not there are geographical nuances we need to address to improve local relevance and engagement
How can Comma help with a communications health check?
We scope, facilitate and implement internal communication health checks across organisations of all sizes and from a wide range of sectors – UK and Global.
Our complete end-to-end support is based on a series of key delivery stages but designed to be as flexible as you need us to be. We will aim to:
- Understand the current internal communications landscape
- Identify any emerging issues likely to impact the audit
- Agree ways of working, including planning and logistics
- Be clear on objectives, requirements and expectations
- Create a set of guiding principles and questions
- Implement the audit after agreeing upon a preferred methodology
- Capture findings and report back with actionable insights
- Implement prioritisation workshops to drive actions and ownership
We can also help benchmark your findings against the market. Being able to demonstrate how you compare with others may help to further strengthen your case for investment where needed.
What happens after the communications health check is complete?
The end of the audit is simply the start of a new beginning. Your opportunity to press the re-start and reframe what good employee engagement looks like within your organisation.
With access to newly sourced data and compelling actionable insight you are now well placed to influence and challenge everyone to rethink their approach to internal communications for the better and ultimately have a positive impact on the employee experience and employee engagement.
How much do communications audits cost?
Costs will vary depending on the scope and range of the health check and the number of discussion groups and focus groups required.
Need some advice?
Let’s book a convenient time to speak.